AI concierge and operator intelligence for short-term rental operators.
An embedded platform that prioritises revenue optimisation and operational efficiency — with exceptional guest experience as the natural outcome.
A guest asks about checkout time — Ava offers a late checkout add-on in the same reply, before you'd have thought to.
Business GrowthA guest mentions a dripping tap, in passing — Ava flags it to your team, who sort it that same day, not after it's already in a review.
Fixed Before CheckoutA dozen guests this month asked Ava about breakfast options nearby — that's a signal to launch an in-room breakfast add-on, not just directions to a cafe.
Revenue SignalA concierge in their pocket from booking to checkout — instant answers, local recommendations, and a direct line to your team when it matters. No app download, no waiting on WhatsApp.
Tap to speak to Ava. Guests can talk, not just type. Instant answers, day or night, with a direct line to your team when it matters.
Every guest interaction becomes a signal — issues flagged before they hit a review, patterns across your properties, upsell opportunities you'd otherwise miss. One dashboard, not six inboxes.
Not a digital guidebook. Not a generic chatbot bolted onto your PMS. The Butlr™ sits between the two — so nothing falls through the cracks between a guest's question and your bottom line.
Every guest message, sorted, escalated and counted — in one place, not six inboxes.
12 of this month's guest questions were about breakfast options nearby — a recurring pattern worth turning into an in-room breakfast add-on, not just a direction to a cafe.
The same three steps turn every guest interaction into revenue captured, risk caught early, and intelligence you can act on.
Check-in details, the wifi code, somewhere to eat, a problem in the flat. Ava answers instantly, in your voice, with no app to download.
Questions, requests and complaints are logged, categorised and tied to the unit they came from — not buried in a WhatsApp thread nobody reads twice.
Issues reach your team while the guest is still on site. Patterns reach you before they become a run of bad reviews.
— Usman, Founder, The Butlr Concierge LtdI've managed short-term rental properties across the UK — everything from city apartments to multi-million-pound estates. Every problem The Butlr solves is one I was solving by hand at 11pm.
The Butlr is the direct response to those problems — not a guess at what operators might need.
We're onboarding a small number of founding partners — set up with you, not handed to you.